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PRIVACY POLICY
Privacy Policy - The Trade Max

At The Trade Max, we are committed to protecting your privacy and ensuring the security of y our personal information. 

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This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles.

1. What Information We Collect

To provide our products and services, we may collect:

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  • Contact Details     : Name, email address, phone number, shipping and billing address

  • Transaction Data   : Purchase details and payment confirmation
                                       (We do not store full credit card details. Payments are processed via secure third-party providers.)

  • Technical Data       : IP address, browser type, and website usage data collected via cookies

   

We only collect information that is reasonably necessary for our business activities.

2. How We Collect Your Information

We collect personal information when you:

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  • Place an order through our website

  • Contact us via email, phone, or warranty registration form

  • Subscribe to marketing or updates

  • Interact with our website through cookies and analytics tools

3. How We Use Your Information

We use your personal information to:

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  • Process and deliver your orders

  • Provide customer support and respond to enquiries

  • Send order updates and, where permitted, promotional communications

  • Improve our products, services, and website experience

  • Comply with legal and regulatory obligations

4. Disclosure of Your Information

We do not sell or rent your personal information.

   

We may disclose your information to trusted third parties necessary for our operations, including:

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  • Delivery and courier providers

  • Payment processing providers

  • IT systems and website service providers

  • Professional advisers or regulatory authorities where required by law

5. Overseas Disclosure

Some of our service providers (such as website platforms, payment processors, or analytics providers) may be located outside Australia.

   

WBy using our website, you acknowledge that your personal information may be transferred overseas in accordance with applicable privacy laws.

 

6. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

   

This includes the use of industry-standard security measures such as SSL encryption.

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However, no method of data transmission over the internet is completely secure. 

7. Access and Correction

You have the right to request access to the personal information we hold about you and request corrections if necessary.

   

You may also opt out of receiving marketing communications at any time.

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Please contact us using the details below.

8. Cookies and Analytics

Our website uses cookies and analytics tools (such as Google Analytics) to enhance user experience and understand website traffic..

   

You may disable cookies through your browser settings, although this may affect certain website functionality.

9. Complaints

If you have any concerns about how we handle your personal information, please contact us so we can attempt to resolve the issue.

   

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

   

The latest version will always be available on our website.

11. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact: our Contact Us

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Experience a refreshing change to your morning with DAELIMBATH
THE TRADE MAX

  • For warranty claims or technical support, please contact THE TRADE MAX where you purchased this appliance

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